Tuesday, June 19, 2012

What Ronnie woo-woo can teach us about branding




At the Cubs game the other night, there was a  vendor who used mystical powers to get people to pay five bucks for a bag of peanuts. 

I know this because in a sea of “Beer Here!” and “Hot Dogs!” cutting through the calm night’s air, this vendor barely said a word.  When she did, you could see her lips form the words “peanuts,” but almost no sound came out.

She was no younger than 70 and no taller than five feet; her ID tag read “Ho Pun.”  Her face was weathered as if she’d spent 50 summers at Wrigley Field but I’d never seen her before.

She would walk halfway down the aisle and hold up a bag of peanuts and stare at someone until the person bought a bag of peanuts in hopes of basking in her otherworldly glow, or looked away in fear of being given an underworldly curse.

I don’t think she sold a ton of peanuts, but there was a weird aura about her that made me think that she cared less about her final tally and more about her purpose.

Speaking of which, Ronnie Woo-woo was also there, walking the aisles, dancing, smiling, taking pictures.  But not woo-wooing.  Not a sound came from his mouth.

Has he woo-woo'ed so much that he's damaged his vocal chords?  Is he out of woo’s? 

Or did he find some meditative place that told him not to speak, only to radiate.  Send out positive vibes and assume they’ll return.  It certainly didn’t affect the number of people who wanted to hug and dance and take pictures with him.

There are a couple of lessons in Ho Pun and Ronnie Woo-woo’s approaches.  One,  there are many different ways to differentiate your brand, and being loud doesn’t always have to be one of them. 

And two, sometimes worrying about the end result gets in the way more than you might think.  Think about what you’re doing and how you do it, not where it’s going to end up.   And somewhere in there, smile or dance.  Or look someone in the eye with the most direct intention you can muster.  You never know what they’ll give you.

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